Privacy Policy

When you interact with our website (fernys.store), purchase botanical specimens, or subscribe to our botanical newsletters, we may collect the following categories of information:

• Identifiers & Contact Details: Full name, shipping destination address, email address, and phone number.
• Commercial & Order Data: Records of plants and accessories purchased, cart preferences, and customer care inquiries.
• Payment Information: All payment transactions are securely processed directly by Stripe under 256-bit encryption. Ferny's does not store or have access to your full credit card numbers or banking credentials.
• Technical & Usage Diagnostics: Device type, browser information, IP address, and anonymized browsing activity to ensure website speed, reliability, and security.

We use collected information exclusively for legitimate e-commerce operations:

• Order Fulfillment & Delivery: We share your recipient name and delivery address with our trusted nursery partners (House Plant Dropship) and shipping carriers (UPS, FedEx) exclusively to pack and deliver your living plants safely.
• Customer Support: To provide 1-on-1 diagnostic plant care and resolve 100% Live Arrival Guarantee claims.
• Botanical Communications: To send order confirmations, tracking updates, and opt-in Green Leaf Gazette newsletters (you may unsubscribe at any time).
• No Sale of Personal Data: We do NOT sell, rent, or trade your personal information to third-party data brokers or marketing networks.

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) grant you specific statutory rights:

• Right to Know & Access: You may request disclosure of the specific pieces of personal information we have collected about you over the past 12 months.
• Right to Deletion: You may request that we delete personal data collected from you, subject to legal and tax retention requirements.
• Right to Correct: You may request correction of inaccurate personal records.
• Right to Non-Discrimination: We will never deny services, charge different prices, or provide a lower quality of experience for exercising your privacy rights.

To exercise any of these rights, email us at hello@fernys.store with the subject line “CCPA Privacy Request.”

We implement industry-standard administrative, technical, and physical safeguards. All communication with our servers is encrypted using Secure Sockets Layer (SSL/TLS) technology. Payment credentials remain tokenized inside Stripe's Level 1 PCI-DSS compliant vault.