Shipping & Returns Policy
Effective Date: September 2026. Every plant shipped from Ferny's Botanical Co. is hand-selected and packed directly inside specialized nursery glasshouses. Here is exactly how our dispatch, guarantees, and fulfillment work.
1. Dispatch & Delivery Timeframes
Greenhouse Handling Time: Orders are hand-packed within 1–2 business days and dispatched on their way within 4 business days directly from our nursery partners in California and Central Florida.
Carrier Transit: Once picked up by UPS or FedEx Ground, transit across the contiguous United States takes an additional 2–4 business days. Total door-to-door turnaround is typically 3–8 business days depending on destination.
Shipping Rates: Flat-rate pass-through shipping starts at $8.45 to $10.10 based on total live plant weight. All orders of $75.00 or more receive 100% FREE greenhouse delivery.
2. Our Two Honest Promises
100% Live Arrival Guarantee
Arrives damaged? If your botanical specimen arrives crushed, frozen, damaged in transit, or dead on arrival, send clear photos of the packaging and plant to hello@fernys.store within 48 hours of carrier delivery. We will issue an immediate free replacement or full refund.
30-Day Plant Care Promise
Lifetime Support: Moving into a new space is an adjustment for any living plant. We provide free 1-on-1 diagnostic help from our horticulturist team for your plant's first 30 days (and beyond) — helping with watering, lighting adjustments, and soil triage through our free Care Library.
3. Winter Cold-Weather Protection
Tropical houseplants cannot survive freezing temperatures without thermal insulation. From November through March, when destination temperatures drop below 50°F, orders require an added 72-Hour Botanical Heat Pack ($4.50).
⚠️ Cold-weather orders require winter shipping protection for the Live Arrival Guarantee to apply against freeze shock or cold damage.
4. Coverage Carve-Outs & Non-Returnable Items
Because live plants are perishable living organisms, they cannot be returned via traditional return shipping (a return box would perish in transit). Please note our standard coverage boundaries:
- Lost-in-Transit / Courier Delays: Carrier-caused losses or severe courier logistical delays are handled via carrier claims.
- Incorrect Shipping Addresses: Guarantee does not cover shipments returned to greenhouses due to incorrect addresses entered at checkout. Please double-check your shipping address before placing your order.
- Post-Delivery Neglect: Damage occurring after successful delivery due to severe underwatering, sunburn, or unmitigated household pet consumption is covered under our Plant Doctor Care Promise rather than monetary replacement.
Need Help with an Order?
Our concierge team is available 7 days a week to review photos and assist.